Case studies

The challenge

Conference organisers were running events on a combination of spreadsheets, email chains, and disconnected tools. Delegate management was manual, communications required individual effort, badge printing happened on the day, and there was no centralised view of who had checked in or what was happening on the ground. The workload on the events team was high and errors were common.

What we built

A complete event management platform covering the full event lifecycle: delegate registration through a single dashboard, agenda building, QR code check-in, sponsor management, and live analytics. Each delegate accesses a personal portal with their badge, the full programme, and real-time broadcast messages. Communications deploy with one click. Check-ins process instantly. Each client gets their own isolated deployment, operational in under 25 minutes.

The challenge

Tayara's entire ordering process ran through phone calls, WhatsApp messages, and spreadsheets. There was no centralised system, no tracking, and no visibility. Orders were frequently entered incorrectly or duplicated. Management had no reliable view of inventory levels, production status, or profitability. Decisions were made on outdated information or instinct.

What we built

A WhatsApp chatbot that automates the complete ordering workflow. Suppliers and internal teams place orders through a familiar interface, with automatic confirmation, routing, and logging. In parallel, a custom business application integrated directly with Tayara's ERP system, pulling live data to give management a real-time view of inventory levels, production status, and financial performance. Both systems work together and require no manual data entry between them.

The challenge

Large conferences generate a high volume of delegate queries: logistics, schedules, venue details, registration confirmation, session changes. These were coming in across multiple channels, consuming significant time from the events team on repetitive answers. There was no consistent, scalable way to handle the volume and keep every attendee informed in real time.

What we built

A WhatsApp chatbot configured specifically for each event, loaded with schedules, venue logistics, speaker information, and FAQs. Delegate queries answered automatically. Real-time schedule updates and announcements sent to every attendee via WhatsApp broadcast in seconds. When a query required a person, it was escalated to the team with the full conversation context, so no delegate had to repeat themselves. The same setup, redeployed for each event, with configuration updated each time.